SMS/Text Messaging Terms & Conditions

Use of SMS/Text Messaging
By providing your mobile phone number, you consent to receive text messages from New Orleans Integrative Counseling. These messages may include appointment reminders, scheduling updates, or other limited administrative communications. Text messaging will not be used for counseling sessions, emergency communication, or discussion of sensitive clinical information.

HIPAA & Privacy Considerations
While our practice follows HIPAA guidelines and takes precautions to protect your privacy, please note that text messaging is not considered a fully secure form of communication. By opting into SMS communication, you acknowledge and accept the potential privacy risks, including the possibility of unauthorized access to messages on your device or during transmission.

Confidential Information
We will not send therapy notes, diagnostic details, or sensitive health information via text. Text messaging will be used for administrative purposes only (e.g., reminders, scheduling, basic check-ins). If you choose to reply to a message with personal health information, you do so at your own discretion.

Opting In and Out

  • You may opt out of text messaging at any time by notifying us in writing or replying “STOP” to any message.

  • Standard message and data rates may apply, depending on your mobile carrier.

  • Participation in text messaging is optional and not required for receiving services.

Emergencies
Text messaging is not monitored 24/7 and should not be used for emergencies. If you are experiencing a crisis, please call 911 or go to your nearest emergency department.

Privacy Policy

New Orleans Integrative Counseling is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We may collect personal information when you:

  • Contact us through our website, download freebies from our website, email, phone, or text message

  • Provide information to schedule or receive counseling services

  • Opt in to receive appointment reminders, updates, or service announcements

This information may include your name, contact details (phone, email, address), emergency contact, and other information necessary for your care.

How We Use Your Information

We use your personal information for:

  • Communication regarding your care and appointments

  • Administrative purposes such as scheduling and billing

  • Sending optional updates about new services, groups, or workshops (via email only, unless you have specifically opted in for text notifications)

  • Responding to your questions or requests

We will not use text messaging for therapy sessions, emergencies, or sensitive clinical information.

Sharing of Information

We respect your privacy. Your personal information is:

  • Not shared with third parties, affiliates, or marketing companies

  • Not sold or exchanged under any circumstances

  • Only used within our practice to provide and improve your care

SMS/Text Messaging Consent

If you provide your mobile number and consent to receive SMS/text messages:

  • Messages will be used only for appointment reminders, scheduling, or administrative updates

  • SMS consent is not shared with third parties or affiliates

  • You may opt out at any time by replying “STOP” or contacting us directly

Data Security

We take reasonable steps to protect your personal information in accordance with HIPAA requirements. However, please note that email and text communication may carry some privacy risks.